Filing a Complaint
The first course of action to resolve a complaint includes notifying the parties or administration involved. Concerns submitted through the process outlined on the Input@hvcc.edu webpage will be received by the Office of the President and forwarded to the appropriate vice president for review.
The State University System, Office of University Life provides , and also the NYS Education Department provides and a complaint form. An unresolved complaint may be filed on the .
Complaint Resolution for Online Students
Students taking online classes offered by ÅÝܽ¶ÌÊÓƵ, including those who reside outside of New York State, should attempt to resolve any issues or complaints with the college first. The first course of action includes notifying the parties or administration involved. Concerns submitted through the process outlined on the Input@hvcc.edu webpage will be received by the Office of the President and forwarded to the appropriate vice president for review.
The college's complaint procedures, including the Grade Dispute Procedure, as well as procedures for complaints concerning bias and discrimination are available in the .
National Council for State Authorization Reciprocity Agreements (NC-SARA)
ÅÝܽ¶ÌÊÓƵ is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the and . provides resources relating to state authorization of distance education.
Consumer protection complaints resulting from distance education courses, activities and operations may be submitted to the Input@hvcc.edu webpage for investigation and resolution.
If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined in . And, if still not satisfied, a complaint may be submitted within two years of the incident about which the complaint is made, to the New York State Education Department as outlined in .
Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.